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MYDIMOTRANS Privacy Statement :

To be informed about the collecting and using of Personal Data on our website, please follow this link :

The User is informed that Personal Data are collected when the User subscribe to MYDIMOTRANS. Those Data might be automatically processed under the responsibility of DIMOTRANS GROUP as the Controller. In respect of the GDPR, DIMOTRANS GROUP takes all necessary technical and organizational measures to respect privacy and to provide information security. Your Personal Data are conserved in a securised way. Furthermore, only our allowed staff can have access to those Data. This staff has been trained to confidentiality.

The User is informed that his registration on MYDIMOTRANS could be conditioned to the communication of the following informations : surname, name, company name, electronic adress, zip code. DIMOTRANS GROUP uses Personal Data for defined purposes describe below and based on legislations.



This process is essential to provide our service of package tracking. At all time, you can unsubscribe from this service we decided to join by Email.


A chat is provided to you by MYDIMOTRANS. Our chatbot has a commercial purpose:

- Facilitating the use of MYDIMOTRANS by giving you the possibility to ask questions through the Chatbot

- After-sales services

You can export your conversations locally and/or delete those conversations on your user profile.

You also have the possibility to ask us to be called back in case of dissatisfaction. DIMOTRANS GROUP takes for granted your consent for voluntary giving us your surname, name and phone number.

Messages sending, security alerts, account modifications

Those processeses may be used to warn users of any incidents that may affect them and to maintain good customers relationships.

Marketing, communication and newsletters

DIMOTRANS GROUP sends you notifications for quotation, tracking and forum. At all time, users can unsubscribe.

Data collected

Users are asked to communicate the following data : surname, name, company name, professional electronic address.

Users can communicate more data like their professional phone number or their professional phone number or electronic address of a contact. Users are informed that they are responsible for the quality and veracity of the information and data they communicate through MYDIMOTRANS .

Data’s recipients

Our authorized staff are the only recipients of your data.

Your data could also be communicated to some of our business partners and/or to our processors or sub processors and only for the supply chain’s needs.

Storage periods

Your Personal data are stored until the purpose of their collect is over, in full compliance with the GDPR and others legislations.

Privacy and Security

DIMOTRANS GROUP has taken both technical and organizational measures in compliance with the GDPR and the recommendations of the CNIL.


Our data are encrypted et storaged in Ireland at Amazon’s Data Center.

Transfer to third countries

No transfers to third countries are made by default.

Users are informed that their own use of MYDIMOTRANS could generate a transfer to a third country of their own data.

Transfers and storages are made in compliance with Regulation and Law.

If your data processing implies a transfer to one of our affiliated company in a third country which does not provide a sufficient level of data protection, we are informing our users that Standard Contractual Clause have been set up. Please note that informations collected by DIMOTRANS GROUP through MYDIMOTRANS are only used by our authorized staff and that they will never be sold to anyone.

Users are informed that DIMOTRANS GROUP could transfer your Personal Data to an authority.

Your Personal Data are stored as long as DIMOTRANS GROUP need them to accomplish the purposes for which data have been collected in the first place, 3 years at most after the last business contact let without any response. We store data as long as we are in a business relationship and as long as you will have an active account on MYDIMOTRANS. We may also have to store your Personal Data for longer periods of time if the Law obliged us to do so.

Users are responsible of communicating real informations. Each user is liable for his or her login data to MYDIMOTRANS. Until proven otherwise, any connexion to MYDIMOTRANS or any transmission of Personal Data made from login data of a user, are presumed being made by the user himself.

Users have a right of access, rectification and erasure of their data, as well as a right of restriction of processing, data portability and a right to object to automated individual decision-making. Users can exercise those rights by contacting our Data Protection Officer at or by sending a mail at the following address :



Chemin du Bois des Aies

ZAC Satolas Green




Please note that DIMOTRANS GROUP can ask you to proove your identity before responding to your right(s) exercising. Furthermore, if your demande is obviously excessive or if it creates disproportionate expenses, DIMOTRANS GROUP reserves the right to ask you a partial or total participation to those expenses.

Last modification : January 2019.